Burst pipe at 2 AM? Wren answers, you decide
Plumbing calls are urgent, messy and often from someone standing in water. Wren calms the caller, gets the address and what is leaking, tells them where the shutoff usually is if you want it to, and rings your on-call phone for the real emergencies.
14-day trial. Keep your number; forward it to Wren when you are ready.
Calls Wren handles for plumbing shops
Wren treats it as an emergency: name, address, callback, then transfers to your on-call phone or alerts you immediately. If you put "turn off the main shutoff" in Policies, it says that first.
Wren gives the range you entered ("$1,400 to $2,600 installed, quote on site") and takes details for an estimate. It never invents a number.
With booking on, Wren offers your open arrival windows and books one. With booking off, it takes the preferred time and the office calls back.
Wren answers from your FAQ ("Yes, C-36 license 123456, bonded and insured") and nothing else.
Emergencies Wren knows on day one
flooding, burst pipe, sewage backup, no water, water heater leaking, gas smell. Add your own words in Teach Wren; anything on the list gets the safety line, the address first, and your on-call phone.
Questions plumbing owners ask
Does Wren handle commercial calls differently?
Add a policy such as "Commercial jobs: take details and say the owner will call back" and Wren follows it.
Can callers reach a human?
Yes. Emergencies and "I need a person now" transfer to the number you set; everything else gets a call back.
What if the caller only speaks Spanish?
English only today. Spanish is next on the roadmap.
Pricing
Starter
- 150 talk minutes (about 60 to 75 calls)
- Your own number
- Email summaries (text alerts coming)
- Arrival-window booking
- Overage $0.25/min
Pro most shops
- 400 minutes (about 160 to 200 calls)
- Everything in Starter
- Emergency transfer to your on-call phone
- Up to 3 people notified
- Overage $0.22/min
Team
- 1,000 minutes
- Everything in Pro
- Priority support, custom voice
- Multiple locations (coming)
- Overage $0.20/min
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